Complaint Handling Authority

The following officials are responsible for the services mentioned under the Citizen Charter:

1st Level Complaint: 

a. Mr. Md. Tajul Islam Majumder, Executive Vice President, Head of Branch Control Department, Mobile- 01916-039407

b. Mr. Md. Ainur Rahman, Executive Vice President, Head of Reinsurance & Claim Department, Mobile- 01712-326997

c. Mr. Md. Abul Hasanat, Chief Financial Officer, Accounts Department, Mobile- 01718-564848

d. Mr. Noor Ul Alam, Company Secratary, Mobile – 01711-158471

e. Mr. Md. Hasan Akter, Senior Vice President, Share Department,  Mobile – 01919-049807

2nd Level Complaint:

Mr. Md. Nakibur Rahman Khan, Chief Executive Officer, Phone- 9578118, 9560251-4

3rd Level Complaint:

Mr. Md. Masud Hossain, Chairman, Phone- 9560251-4, 031-714840

If this service is not provided within the stipulated timeframe, a complaint may be lodged at the first level with Mr. Md. Abul Hasanat, Executive Vice President, by calling PBX: +880-2-9560251-4 (Extension-1002) or Mobile: +8801714-069413. If the complaint is not resolved at the first level, it may be escalated to the second level by contacting Mr. Md. Nakibur Rahman Khan, Chief Executive Officer , at Phone: +880-2-9578118, +880-2-9560251-4. If the complaint remains unresolved at the second level, it may be escalated to the third level by contacting Mr. Md. Masud Hossain, Chairman, Central Islami Insurance PLC., at Phone: +880-2-9560251-4, +880-31-714840.